DELIVERY

Please allow a maximum of 28 days for delivery, however I endeavor to dispatch all orders within 4 working days. Please contact me if your order is urgent and I will do my best to fulfill your requirements. 

UK delivery will be 1st Class (1-2 days) unless otherwise stated.

Non-UK delivery will be via Airmail unless otherwise stated.

Airmail timescales:
Western Europe within 3 working days
Eastern Europe within 5 working days
Rest of World 5-7 working days

QUALITY

Please note that due to the handmade nature of the canvases, there may be surface imperfections which are a natural result of the materials used. Any such imperfections should be visible in the images displayed, and a product will never knowingly be listed where the imperfections are regarded as faults to the product.

RETURNS

In line with the Consumer Protection (Distance Selling) Regulations 2000 all customers are entitled to a cooling-off period of 7 working days from the day the order is received, and any requests for order cancellations must be received in writing (via email to mail@lilygreenwood.com, or using the contact form provided). Return delivery costs are to be paid by the customer, and on receipt of the goods in their original condition a full refund will be issued.

Any questions, please do not hesitate to get in touch.